Returns

We want to make sure you are completely satisfied with your purchase. If there are any malfunction issues with your umbrella, you may return the damaged umbrella in exchange for a replacement of the same or similar value. Please reference our Lifetime Warranty for more information.

To return an item for a replacement, please follow the following instructions:

Step 1: Obtain a Return Authorization Number
Returns will not be accepted without a Return Authorization number (RA#). To request an authorization number to complete your return, you must contact us by sending an email to [email protected].

Step 2: Return the Product
You must mail the product back to us, including the original packaging and hangtags. Please include a note with: your name, Return Authorization number, item style number, address, email, daytime phone number, and reason for your return.

Step 3: Replacement
You will be notified when replacement umbrella has been shipped. Replacement products will be shipped within 5-7 business days of receipt of the returned item. If we no longer carry the product, we will replace the original with a similar style. Replacement umbrella will be shipped free of charge.